Divinno Luxury ensures the very best shopping experience possible for its customers. However, considering that opened or damaged products cannot be reused, we cannot accept exchange or return of opened or used products once sold or delivered.

However, Divinno is not responsible for the damage caused after delivery of the product.

Return Process

Customers can seek assistance by dialing in +91-9560452801 or mailing at info@divinnoluxury.com within 7 days of receipt of the product.

Without receiving a confirmation email from us, customers should not return the product.

All items should be returned unmodified and unused in their original condition.

Fill in the return package with the invoice/guarantee card. Returns are not processed without the above mentioned.

Note: 

No return request would be entertained after 7 days of the product receiving.

Return requests can be processed only after confirmation of the product serial number.

Refund Process

The refund process can be initiated only after we have received the product in its initial condition (unused) with all the tags and invoice. In case, the customer fails to comply with any of the aforesaid requirements, the refund process will not be initiated.

In the scenario, where a customer pays online, he/she can expect to get the refund within 7-15 business days from the date of receipt of the product at our warehouse.

If the client pays online, the cash will be reimbursed at our warehouse within 7-15 working days from receipt of the returned product(s).

For COD, the amount can be refunded by cheque or by online transfer in the form of NEFT (National Electronic Fund Transfer).

The amount that is refunded by cheque will be done with courier service at the customer address (the same one used while placing the order). It can take up to 30 business days